Privacy Policy juhi88 – Malaysia Player Data Protection

1 Information We Collect

Juhi88 collects various types of information from our platform users for legitimate and stated purposes. Generally, the information collected can be divided into three main categories:

Registration & Identity Information
When you register an account at juhi88, we require basic information such as your full name, date of birth, identification card or passport number, email address, phone number, and residential address. This information is needed to verify your identity, process financial transactions, and comply with the KYC (Know Your Customer) requirements set by our licensing authority.

Financial Information
To facilitate deposits and withdrawals, we collect information related to your payment methods such as bank account numbers or e-wallet details. Please note that juhi88 does not directly store your credit or debit card information — transactions are processed through PCI-DSS certified third-party payment providers.

Usage & Technical Information
We automatically collect technical information such as IP address, browser type and version, operating system, pages visited, visit duration, and interaction patterns with the platform. This data helps us identify technical issues, improve user experience, and detect any suspicious activity.

2 How We Use Your Data

Juhi88 uses collected personal data only for legitimate and stated purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

• Service provision: Processing account registration, managing deposits and withdrawals, and enabling access to all games and features on the juhi88 platform.
• Identity verification: Carrying out KYC processes as required by law and licensing authorities to prevent identity fraud and money laundering.
• Service communications: Sending important notifications about your account, security updates, transaction confirmations, and responses to customer support enquiries.
• Platform improvements: Analysing usage patterns to identify areas for improvement and ensure a better user experience over time.
• Legal compliance: Fulfilling legal obligations including AML (Anti-Money Laundering) reporting requirements, maintaining required records, and cooperating with authority investigations when ordered by a court.
• Platform security: Detecting and preventing fraudulent activity, multi-account usage, bonus system exploitation, and any other security threats.
• Responsible gaming: Monitoring gaming patterns to identify players who may need responsible gaming support and taking appropriate preventive action.

3 Data Sharing & Disclosure

Juhi88 does not sell, rent, or disclose your personal data to third parties for their commercial marketing purposes. However, there are specific situations where we may need to share your information with other parties:

• Approved service providers: We work with several trusted third-party service providers, including payment solution providers, identity verification services, and cloud service providers. All such providers are bound by strict data protection agreements and may only use your data for specified purposes.
• Legal requirements: We may be required to disclose your information to competent authorities when mandated to do so by law, court order, or an official investigation into illegal activities.
• Platform protection: In cases involving serious threats to the security of the platform or other players, we may share relevant information with law enforcement agencies.
• Business transfers: If juhi88 is involved in a merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. You will be notified in advance and your rights will be preserved.

4 Security & Data Protection

Protecting your personal data is juhi88's absolute priority. We implement a range of technical and organisational security measures to prevent unauthorised access, loss, or misuse of your data.

• All data transmitted between the juhi88 platform and your device is protected with industry-grade 256-bit SSL/TLS encryption.
• Data stored in our databases is encrypted using the industry-standard AES-256 encryption algorithm.
• Our servers are protected by multi-layered firewalls, an intrusion detection system (IDS), and round-the-clock security monitoring 24/7.
• Internal access to sensitive data is restricted and governed by a "need-to-know" principle — only staff who require access to perform their duties are permitted, and every access is automatically logged.
• We conduct regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities.
• All juhi88 staff who handle personal data undergo regular data protection training and are bound by strict confidentiality agreements.

5 Data Retention Period

Juhi88 only retains your personal data for as long as it is necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: For as long as your account is active and you continue using juhi88 services, we will retain the personal data necessary to provide those services.
• Financial records: Financial transaction records are retained for a minimum of seven years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• KYC Data: Identity verification documents are retained for a minimum of five years after account closure to meet legal compliance requirements.
• Technical logs: Server logs and technical usage data are retained for 90 days for troubleshooting and security purposes, after which they are automatically deleted.
• Closed accounts: Once the retention period required by law has expired, your personal data that is no longer needed will be securely deleted or anonymised.

6 Cookies & Tracking Technologies

Juhi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Here is more information on how we use these technologies:

• Essential cookies: These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and securing transactions. They cannot be disabled without affecting platform functionality.
• Performance cookies: We use analytics cookies to understand how players interact with our platform — which pages are most popular, how long players spend in each section, and where they encounter difficulties. This information helps us continuously improve the platform.
• Functional cookies: These cookies allow the platform to remember your preferences such as display settings, favourite games, and login details to speed up your access next time.
• Managing cookies: You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the juhi88 platform.

7 Your Rights Under PDPA 2010

The Personal Data Protection Act 2010 (PDPA) of Malaysia grants you certain rights regarding your personal data. juhi88 respects and facilitates the exercise of all these rights:

• Right of Access: You have the right to request access to all personal data we hold about you. We will provide a copy within 21 business days from the date the request is received.
• Right to Rectification: If your personal data is inaccurate, incomplete, or outdated, you have the right to request immediate correction. We will process such requests within seven business days.
• Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting juhi88's core services.
• Right to Object: You have the right to object to the processing of your data under certain circumstances, particularly for direct marketing purposes.

To exercise any of the above rights, please contact the juhi88 customer support team via live chat available 24/7 or send us an email. We will verify your identity before processing any personal data request.

8 Child Data Protection

Juhi88 is a gaming platform intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors under the age of 18.

• Our registration process includes strict age verification checks to prevent minors from opening an account.
• If we find that we have inadvertently collected personal data from minors, we will promptly delete that data and close the relevant account.
• Parents or guardians who believe their underage child has registered on the juhi88 platform should contact our support team immediately for prompt action to be taken.

9 Amendments to the Privacy Policy

Juhi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

• Each updated version of the Privacy Policy will include a new "Last Updated" date at the top of this page.
• For significant amendments that may affect your rights, we will send a notification to the email registered in your account or via a prominent notice on the platform at least 14 days before the changes take effect.
• Continued use of the juhi88 platform after an amended policy takes effect will be considered your acceptance of the updated terms.
• If you disagree with any amendments, you have the right to close your account before the changes take effect.

10 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by juhi88, please contact us through the following channels:

• Live Chat: juhi88's Malay-speaking customer support team is available to assist you 24 hours a day, 7 days a week via the live chat feature on the platform.
• Email: Send your written enquiry to [email protected]. We will respond within two business days.
• FAQ Page: For frequently asked questions about privacy and account security, please visit the FAQ us for an immediate response.